This Privacy Policy outlines how Hotel Eden Roc Ascona, part of the prestigious Tschuggen Collection, collects, uses, and protects your personal information. We are committed to safeguarding the privacy of our distinguished guests and website visitors, ensuring transparency in our data practices. Your trust is paramount to us, and this policy details our dedication to maintaining your personal data with the utmost care and respect.
Information We Collect
We collect various types of personal data to provide our outstanding services and enhance your stay at Hotel Eden Roc Ascona. This includes information you provide directly, such as your name, contact details, payment information, dietary requirements, and specific preferences for your booking. We also gather data related to your interactions with our website, including browsing history and technical information about your device, to improve your online experience.
Use of Data
Your data is primarily used to process and manage your reservations, personalize your guest experience, and deliver the purpose-built services you expect from a luxury resort. This involves communicating with you regarding your stay, responding to inquiries, and fulfilling special requests. We may also use your information for internal analytics to refine our offerings, for marketing purposes to inform you about exclusive promotions, and to ensure the security of our premises and services.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. The specific retention period varies depending on the type of data and the context of our relationship with you. Once your data is no longer required, we securely dispose of it in accordance with applicable Swiss data protection laws.
Transfer of Data
Your personal data may be transferred to and processed by affiliated entities within the Tschuggen Collection or trusted third-party service providers who assist us in operating our hotel and website. These transfers may occur across international borders, including to countries outside Switzerland, where data protection laws may differ. We ensure that any such transfers are conducted with appropriate safeguards, such as standard contractual clauses or adherence to recognized privacy frameworks, to protect your data.
Security of Data
Hotel Eden Roc Ascona implements stable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, secure networks, and regular security audits. While we strive to use commercially acceptable means to protect your information, please be aware that no method of transmission over the Internet or electronic storage is 100% secure.
Your Rights
As a data subject, you possess certain rights regarding your personal information under Swiss data protection law. You have the right to access, correct, update, or request the deletion of your personal data held by us. Plus, you may have the right to restrict or object to certain processing activities and to data portability. Please contact us using the details provided if you wish to exercise any of these rights.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any revisions will be posted on this page, and the 'Last updated' date at the top of the policy will be revised so. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
Email: support@eden-roc-ascona.org
Address: Goethestraße 225, 4027 Basel